Privacy Policy

Last updated: April 29, 2026. This Privacy Policy describes how Jay Cakes collects, uses, and discloses your information when you use our Service, and tells you about your privacy rights and how the law protects you.

1. Interpretation & Definitions

1.1 The words whose initial letters are capitalised have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

1.2 Account means a unique account created for You to access our Service or parts of our Service.

1.3 Application refers to Jay Cakes, the software program provided by the Company.

1.4 Company (referred to as "We", "Us" or "Our") refers to Jay Cakes.

1.5 Country refers to South Africa.

1.6 Device means any device that can access the Service such as a computer, cell phone, or digital tablet.

1.7 Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.

1.8 Service refers to the Application.

1.9 Service Provider means any third-party company or individual employed by the Company to facilitate or provide the Service on behalf of the Company.

1.10 Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself.

1.11 You means the individual accessing or using the Service.

2. Data We Collect

2.1 While using Our Service, We may ask You to provide personally identifiable information including but not limited to: email address, first name and last name, phone number, and delivery address.

2.2 Usage Data is collected automatically when using the Service and may include your device's IP address, browser type, browser version, pages visited, time and date of your visit, and unique device identifiers.

2.3 When You access the Service through a mobile device, We may collect the type of mobile device, your mobile device's unique ID, your mobile operating system, and the type of mobile Internet browser you use.

3. How We Use Your Data

3.1 To provide and maintain our Service, including monitoring usage of our Service.

3.2 To manage Your Account and give You access to Service functionalities available to registered users.

3.3 For the performance of a contract, including the development and fulfilment of any purchase or service contract with Us through the Service.

3.4 To contact You via email, telephone, SMS, or push notifications regarding updates, security notices, and information related to the Service.

3.5 To manage Your requests and enquiries to Us.

3.6 For internal sales analysis and to evaluate and improve our Service, and products.

3.7 For business transfers — to evaluate or conduct a merger, acquisition, or similar business proceeding.

4. Sharing Your Personal Data

4.1 With Service Providers to monitor and analyse use of our Service, for payment processing, and to contact You.

4.2 For business transfers in connection with any merger, sale, financing, or acquisition of all or a portion of Our business.

4.3 We do not share with Affiliates

4.4 We do notshare with business partners to offer You certain products, services, or promotions.

4.5 With Your consent for any other purpose with Your explicit consent.

4.6 We do not sell or unlawfully share customer information.

5. Retention of Your Personal Data

5.1 The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with legal obligations.

5.2 User account data is retained for the duration of your account relationship plus up to 24 months after account closure.

5.3 Support tickets and chat transcripts are retained for up to 24 months from the date of closure.

5.4 Application usage statistics and server logs are retained for up to 24 months.

5.5 Transaction records and billing information are retained for up to 10 years to comply with tax laws and financial regulations.

5.6 When retention periods expire, Personal Data is securely deleted, anonymised, or held in encrypted backups consistent with our backup retention schedule.

6. Transfer of Your Personal Data

6.1 Your information may be transferred to and maintained on computers located outside of Your jurisdiction where data protection laws may differ from those in South Africa.

6.2 The Company will ensure that international transfers are subject to appropriate safeguards and that Your data is treated securely and in accordance with this Privacy Policy.

7. Your Right to Delete Your Personal Data

7.1 You have the right to delete or request that We assist in deleting the Personal Data We have collected about You.

7.2 You may update or delete Your information at any time by signing in to Your Account and visiting the account settings section.

7.3 You may also contact Us directly to request access to, correction of, or deletion of any Personal Data You have provided.

7.4 Please note that We may need to retain certain information where We have a legal obligation or lawful basis to do so.

8. Disclosure of Your Personal Data

8.1 Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data becomes subject to a different Privacy Policy.

8.2 Law Enforcement: The Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities such as a court or government agency.

8.3 Other Legal Requirements: The Company may disclose Your Personal Data to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing, or protect the personal safety of users of the Service or the public.

9. Security of Your Personal Data

9.1 The security of Your Personal Data is important to Us. While We strive to use commercially reasonable means to protect Your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure.

9.2 All data is handled in accordance with the Protection of Personal Information Act (POPIA).

10. Payment Processing

10.1 We may use third-party services for payment processing. We will not store or collect Your payment card details — that information is provided directly to Our payment processors.

10.2 Our payment processors adhere to PCI-DSS standards as managed by the PCI Security Standards Council.

10.3 YOCO — Their Privacy Policy can be viewed at YOCO Privacy Policy.

11. Children's Privacy

11.1 Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16.

11.2 If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us so We can take steps to remove that information from Our servers.

12. Links to Other Websites

12.1 Our Service may contain links to other websites not operated by Us. If You click on a third-party link, You will be directed to that third party's site.

12.2 We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites or services.

13. Changes to this Privacy Policy

13.1 We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

13.2 We will also let You know via email and/or a prominent notice on Our Service prior to the change becoming effective.

13.3 You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

14.1 If you have any questions about this Privacy Policy, You can contact us:

By email: support@jaymimicakes.co.za